Resume

Nirojan Sakthivel
Phone: 647-784-6707 Email: nirojansakthivel66@gmail.com

OBJECTIVE: To obtain a full time position as a customer service representative in selling environment.


SUMMARY OF QUALIFICATIONS


1+ years of experience in a customer service representative environment
Able to deal effectively with customers in person or over the telephone
Strong interpersonal, negotiation and  communications skills
Good team player who is also able to work with minimal supervision
Knowledge of MS Word, Excel, Access and Outlook


RELEVANT SKILLS AND EXPERIENCE
Customer Service Experience

• Informed customers’ about products’/services’ offered and advised them on a course of acts that best suited their needs’.

• Assisted customers’ in selecting the services’ that best suited their needs’, and gave them additional assistance in order for them to take full advantage of services’ and promotions’ 
• Prepared summaries’ and reports’ for supervisors’ in order to help them to review business operations’ more easily
• Coordinated with other departments’ to verify accuracy of information regarding products’ and services’
• Sales 
• Responded to inbound customer inquiries’ in Canadian tire and upsold products’ to maximize financial return for company
• Answered inquiries’ of thousands’ of customers’ a day
• Collaborated with sales team to increase retention rate and generate leads from potential and current customers’
• Sold Master Cards such as Option card, Gas advantage card and Cash advantage card in Canadian Tire store’s and was considered by the team managements as the best ticketer in the store

EMPLOYMENT HISTORY
Salesman, Kognitive Marketing, ENDO, Toronto, 2014-2015
Salesman, Direkchannel, Toronto, 2013-2014
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EDUCATION AND CERTIFICATION
Business Administration, Centennial College, Toronto, 2012-2013 (On-going)
OSSD, City Adult Learning Centre, Toronto, 2012

REFERENCES AVAILABLE UPON REQUEST